Please read these terms and conditions carefully before ordering any Products from our website. By ordering any of our Products, you agree to be bound by these terms and conditions.
Our site is a place for you to select and order our Products. Our site describes the Products in more detail.
Details of our prices for the products and the procedures for payment and delivery are displayed on our site.
After placing an order, you will receive an e-mail from us acknowledging that we have received it. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms shipping and packaging details of your order.
The products will be dispatched within 24 hours upon receipt of payment. if your order has been placed between Friday 15h00 CAT and Sunday, or on a public holiday, your order will be processed & dispatched on the next working day.
To cancel a Contract, you must inform us in writing and return the product(s) to us immediately, in the same condition in which you received them, and at your own cost.
Your order will be fulfilled within 24hrs of receipt of proof of payment for orders placed on a working day, unless there are exceptional circumstances or that the item is out of stock. In case of the latter we will endeavour to send it out as quickly as possible and to inform you via email. Any orders placed on a weekend or Friday from 15h00 CAT will be fulfilled on the next working day.
The Products will be at your risk from the time of delivery.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including any delivery charges.
Price And Payment
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
These prices include VAT but exclude delivery costs, which will be added to the total amount due.
Prices are liable to change at any time, but changes will not affect orders for which we have already sent you an order confirmation email.
Payment for all Products must be by Direct bank Transfer or credit card. We accept payment with Visa and Mastercard. We will not charge your credit until we dispatch your order. We will not dispatch your order until proof of payment or confirmation of payment has been received by us.
You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our site will be correct, that the credit card, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any Products. We reserve the right to obtain validation of your credit card details before providing you with any goods or services. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay, non-delivery or charges imposed by your card issuer.
We deliver countrywide within South Africa. Please note that it is the customer’s responsibility to check that their region/state before ordering with us. Kindly refer to our Disclaimer(*) section below for more terms.
Please note we reserve the right to deny delivery to certain countries/regions/states.
The cost of delivery are:
- Gauteng – R95
- Western Cape, Eastern Cape, KZN, Free State, – R 115
- Other Provinces/Outlying areas – R150
Our Refunds Policy
When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective Product. You must arrange for and pay the costs of returning the Products to us. If requested, we may collect the Products from you, but the cost of this will be charged to you and we may deduct this from the refund.
Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
If you have any complaints, kindly direct them to us via e-mail.
Important Information: In purchasing our Products, we make clear that the information on our site is not intended to be solely relied upon by you in making (or refraining from making) any decisions regarding your health or well being. We strongly recommended you consult your GP or a professional advisor.
We warrant to you that any Product purchased from us through our site is of satisfactory quality.
Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.
We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by or (including negligence), breach of contract or otherwise, even if foreseeable.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
– Strikes, lock-outs or other industrial action.
– Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
– Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
– Impossibility of the use of public or private telecommunications networks.
– The acts, decrees, legislation, regulations or restrictions of any government.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 11 above.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
Our Right To Vary These Terms And Conditions
We have the right to revise and amend these terms and conditions from time to time.
The information given on this website, on our product labels or in any of our books, leaflets or literature is not intended as a substitute for consultation with a medical professional and is not intended to replace professional medical advice. Please consult your medical or healthcare professional immediately if you are in any doubt or have any concerns whatsoever about your health. The Remedy Shoppe, Eugenie Rowson (author and owner) and publishers take no responsibility for any illness or discomfort that may result from information contained in any of the aforementioned literature and cannot be held liable for any errors, omissions or actions that may be taken as a consequence of using our products and information.